How long does delivery take?
Processing normally takes 1–2 business days. Standard transit then usually takes 4–6 business days. Tracking information is provided after shipment.
What is the return period?
Eligible products may be returned or exchanged within 30 days after delivery. Our store pays approved return shipping for change-of-mind returns and for damaged, defective, wrong, or missing items.
Can I cancel or change an order?
Reach our customer service team before shipment. We will try to help, but a change or cancellation is not guaranteed after fulfillment begins. Once shipped, the Refund Policy applies.
Are any products excluded?
Customized products, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are normally excluded from change-of-mind returns. This does not limit rights for damaged, defective, wrong, or incomplete goods.
When will a refund arrive?
After approval, the refund is sent to the original payment method within 5–10 business days. Financial institutions may take additional time to display it.
Which payments are supported?
Checkout is in USD. Available methods may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Taxes are collected when required by law.
How do I choose a product?
Review the product page for model-specific capacity, dimensions, materials, controls, care directions, and safety guidance. Reach our customer service team before ordering if you need clarification about a listed option.
Where do you deliver?
We deliver only to United States addresses. Standard shipping is free for every United States order.
Merchant contact details
Email: Support@crockpol.shop
Phone: 580-783-7195
Physical address and return address: 72 N Elwood Ave, Tulsa, Oklahoma, 74103, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM local time.