Return shipping
For approved returns, including change-of-mind returns, our store pays the return shipping cost. Our store also pays return shipping when an item is damaged, defective, incorrect, or incomplete. Use the prepaid method or instructions we provide; unauthorized shipping charges may not be reimbursed.
Refund timing
After the returned item is received and approved, we issue the refund to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to display the credit. Original shipping charges are not deducted when standard shipping was free.
Items normally excluded
Customized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce any rights you may have when an item is damaged, defective, incorrectly supplied, or incomplete.
Cancellations
A cancellation request may be made before shipment. We will try to stop the order, but cancellation is not guaranteed once fulfillment has started. After shipment, the order is handled under this Refund Policy.
Thirty-day returns and exchanges
You may request a return or exchange within 30 days after delivery. Reach our customer service team before sending an item back so we can confirm eligibility and provide return instructions. Eligible items should be unused, in their original condition, and returned with the original packaging and proof of purchase.
Merchant contact details
Email: Support@crockpol.shop
Phone: 580-783-7195
Physical address and return address: 72 N Elwood Ave, Tulsa, Oklahoma, 74103, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM local time.