Free standard shipping
Standard shipping is free on every United States order. Expedited or optional services, when offered at checkout, may carry a separate charge shown before payment.
Tracking and delivery
Tracking information is provided when the order ships. Customers are responsible for entering a complete delivery address and monitoring tracking updates. Contact us promptly about a missing, damaged, incorrect, or incomplete delivery so that we can investigate and provide an appropriate resolution.
Processing and transit
Orders are normally prepared within 1–2 business days. After dispatch, standard transit usually takes 4–6 business days. Weekends and United States federal holidays are not business days. Carrier disruptions, severe weather, address problems, and high-volume periods can affect these estimates.
Changes and cancellation
Contact us as soon as possible if an address or order detail is wrong. We may be able to cancel or update an order before shipment. Once shipped, returns and exchanges are handled under the Refund Policy.
Where we ship
We currently deliver only to addresses in the United States. Orders addressed outside the United States are not accepted under this policy.
Merchant contact details
Email: Support@crockpol.shop
Phone: 580-783-7195
Physical address and return address: 72 N Elwood Ave, Tulsa, Oklahoma, 74103, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM local time.